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customer support assistant

  • Administrative
  • Weybridge
  • £12.11 - £12.96 per hour
  • Contract
  • Full Time
  • JN -072018-16480
  • 10 Jul 2018
  1. Jobs in Surrey from Adecco
  2. Adecco
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Adecco are currently recruiting for a Customer Support Assistant, for our client based in Weybridge, working under supervision with multiple major customers assisting the sales teams on set tasks:

* Invoice reconciliation requiring in depth investigation to root cause discrepancies
* Invoice coding
* Data analysis
* Promotion documentation/creating Nomination Forms/new line forms
* Uploading and storage of supporting documentation for audit.
* Ad-hoc requests and data manipulation
* Excel skills - someone who is adept and experienced with excel, Vlookup, formulas etc
* Creating daily and weekly sales reports.

Key requirements: Data analysis skills, excellent communication skills & working experience of excel to a high level. Attention to detail, ability to multitask and work to strict deadlines.

Scope: Owns a work process or supports a broader series of directly related processes in a specific area of work.

Mastery: Solid core competencies in one specific work area.

Problem Solving: Work is framed within a well-defined process and standard procedures. Deals with an increased variety and diversified situations for which more than one solution may apply. The incumbent must carry out straightforward investigations and evaluate pros and cons of available alternatives. Identifies customer/business needs in a diversified and less standardised environment and meets them by offering assistance and advice.

Leadership: Builds stable working relationships inside and outside own work area.

Communication skills: Able to effectively exchange and explain information with greater tact and diplomacy (content and context) to line management, peers and business counterparts. Standard oral and written English language skills. Will escalate issues as necessary.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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