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helpdesk officer - pensions

  • Customer Service
  • Camberley
  • Up to £11.61 per hour
  • Contract
  • Full Time
  • CMR
  • 19 Jun 2018
  1. Jobs in Surrey from Adecco
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HELPDESK OFFICER -PENSIONS

KINGSTON UPON THAMES

CONTRACT - MON - FRI

£11.61 PER HOUR



Adecco are currently recruiting for a Helpdesk Officer to work within a Local Authority based in Kingston Upon Thames.

The My Helpdesk Officer Pensions post is based in the Business Operations department, and the overriding standard is one of customer service. The Pensions Officer Will be the first point of contact for both internal and external queries, responding in a courteous and sensitive manner to all enquiries about the Pensions Scheme Administration managed by Business Operations, under the direction of their supervisor and the Customer Interaction Lead.

My Helpdesk staff will be provided with tools and guidance for policies, procedures and FAQ's and will work within clearly set frameworks, parameters and guidelines with a good knowledge of the functions responsibilities.

To provide a high level of customer service and respond to high volumes of enquiries by providing accurate information obtained from specialist IT systems or by referring defined complex enquiries to transactional or specialist second line support.

To maintain and operate, within clearly set parameters, information systems to ensure consistency and integrity of data.

To contribute to and recommend changes and improvements to develop the level of service provided by the team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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