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service desk (windows 10)

  • IT
  • Redhill
  • £200 - £250 per day
  • Temporary
  • Full Time
  • 342223/001
  • 22 May 2018
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Windows 10 Phone Support

Our client, a leading Financial Services Firm, are looking to hire a Windows 10 Phone Support

Purpose of your role

The Technical Analyst role is part of an IT team that provides support to business units aligned primarily to the Investment Management function in Central London. He/she has responsibility for support services and maintain customer satisfaction through problem resolution, adhering to Service Level Agreements (SLA) and being a recognised contact point of the localised technical team. The role involves exposure to a wide range of technologies, requires a solid understanding of how these interact together and the processes for their delivery.

This is a Technical role;

* Represent Technology to the user community to drive adoption of emerging solutions

* Employ a proactive and energetic approach to both personal assignments and Team collaboration

* Be a fully experienced employee able to handle more complex work or service provision.

* Work without supervision to achieve agreed targets and goals.

* Demonstrate specialist technical knowledge.

* Act as an informal or formal point of reference for technical skills within team.

* Actively participate as a team member - share with colleagues knowledge, skills and experience of process, product, standards and systems.

* Operate at a departmental level

* Provide a high level of customer service in all user interactions

Your skills and experience

* IT experience, with proven technical support experience

* Solid knowledge of desktop environments Windows 7 & 10 - Wyse / Citrix / Virtual Desktop as well as physical

* MS Office and advanced MS software support (Office 365 desirable)

* Packaged application delivery - SCCM knowledge advantageous

* Mobile technology support including iOS (GOOD messaging and applications) and MS Surface

* Voice and Video Conference support

* Good knowledge of voice / network architectures

* Reuters / Bloomberg experience

* Industry Recognised Qualifications - MCDST, MCSE

* ITIL foundation qualified

* Excellent customer-service focus, with a positive, ''can do'' attitude

* Initiative taker, results driven

* Able to work under pressure and on tight deadlines

* Organised with good attention to detail

* Analytical and problem solving skills

* Excellent communicator

* Flexible team player, comfortable in a multi-national environment

* To provide 1st and 2nd line technical support; providing customer support via phone, email
and drop-in visits into the Service Desk maintaining a high degree of customer service
at all times.
* To log, update and manage all Win10 related calls via the IT call logging system

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